Frequently asked questions

You will normally need: a valid passport or national ID, your NIE (Número de Identidad de Extranjero), proof of income, and a bank account. Proof of income depends on your situation. Employed tenants provide their last 3 payslips and their employment contract. Self-employed tenants provide the last two IRPF/modelo 130 returns and recent autónomo receipts. Students provide their enrolment letter plus a guarantor's income. Retired tenants provide their pension statement. You do not need the NIE to start an application with us: you can apply first and obtain it while the process runs. We tell you exactly which documents are missing at every step.

For a long-term rental of a habitual residence the legal fianza is one month's rent (art. 36 LAU). We deposit it with the Generalitat Valenciana and give you the official receipt. It is not held in a private account. Some owners also ask for a garantía adicional, which is capped by law at two extra months. It is returned at the end of the contract exactly like the fianza, provided the home is handed back in good condition. Winter lets are contratos de temporada, where the fianza is two months instead of one.

No. Since Ley 12/2023 came into force, the agency fee is paid by the landlord, never by the tenant. You pay zero commission to us. What you pay on signing day is only: the first month's rent, the legal fianza, and the garantía adicional if the owner asks for one. Our move-in cost calculator shows you the exact figure before you fall in love with a home. Rental of a habitual residence is also IVA-exempt (art. 20.Uno.23º Ley 37/1992), so there is no VAT on your rent.

A winter let (alquiler de invierno) is a furnished seasonal rental running roughly from October to May, the Costa Blanca speciality. It is a contrato de temporada, so it ends on the agreed date with no automatic prórroga. Rents are well below the summer season for the same homes, the weather stays mild, and the beaches are half empty. It suits snowbirds, remote workers, and people scouting the area before deciding where to buy. If you want to stay all year, a long-term contract under the LAU is the better fit: it renews automatically for up to 5 years, or 7 if the landlord is a company.

From application to keys, usually one to three weeks. Once you submit your application with complete documents, we review it within 24–48 hours. If the owner accepts, you reserve the home and we prepare the contract. Signing and the deposit of the fianza with the Generalitat typically add a few more days. The single biggest delay is missing or unreadable documents, so we pre-check everything you upload and tell you immediately if something needs replacing.

Yes. Viewings are free and you never pay before seeing a home. We run viewings on weekdays and weekends, and we can do a live video viewing if you are still abroad; most of our international tenants start that way. You only pay once you have seen the property (in person or on video), your application is accepted, and you decide to reserve. We never ask for money to "hold" a home before a viewing. If anyone asks you for that, it is not us.

It depends on the property, and every listing states it explicitly. In most long-term rentals the rent covers the home itself, while electricity, water, gas and internet are contracted in your name and paid separately. Community fees (comunidad) and the IBI property tax are normally paid by the owner. In winter lets, utilities are more often included up to a monthly cap, because the contract is short and the supplies stay in the owner's name. Look at the utilities label on each listing card: it tells you which model applies before you enquire.

It depends on the owner. There is no general ban under Spanish law, but the landlord can refuse pets in the contract. Quite a few of our Costa Blanca owners accept pets, especially in villas with a garden or terrace. Tell us about your pet when you enquire (type, size, how many) and we will only show you homes where it is genuinely accepted, rather than letting you fall for a place that will say no later. Where pets are accepted, the owner sometimes asks for the garantía adicional to cover potential damage, still capped at two months by law.